Privacy Policy

Last updated: June 2026 · Synap Growth Agency · Dubai, UAE

We keep this short and plain. We collect only what we need, we don't sell your data, and you can ask us to delete it at any time. Contact us at hello@synapgrowth.agency.

1. Who We Are

Synap Growth Agency ("Synap Growth", "we", "us", "our") operates this website at uae.synapgrowth.agency. We are a digital marketing agency based at 1603, Marina Plaza, Dubai Marina, Dubai, UAE. For any privacy-related enquiries, contact us at hello@synapgrowth.agency.

2. What Data We Collect

Information you provide directly

Name, email address, phone number, and company name submitted via our contact or enquiry forms
Messages or information you share when contacting us via WhatsApp, email, or phone
Any additional details you voluntarily provide during a strategy call or consultation

Information collected automatically

IP address, browser type, operating system, and device information
Pages visited, time spent on pages, and referring URLs (via Google Analytics 4)
Conversion events (form submissions, button clicks) tracked via Google Ads and Meta Pixel
Cookie identifiers for advertising and analytics purposes (see Section 6)

3. How We Use Your Data

To respond to your enquiries and provide the services you've requested
To send you information relevant to your enquiry — we do not send unsolicited marketing emails
To improve our website, content, and service offering based on analytics data
To measure the effectiveness of our advertising campaigns (Google Ads, Meta)
To comply with legal obligations applicable in the UAE and other relevant jurisdictions

4. Legal Basis for Processing

We process personal data on the following legal bases:

Consent — where you have explicitly agreed (e.g., cookie consent, opting in to communications)
Legitimate interests — to operate and improve our business, respond to enquiries, and prevent fraud
Contract — to deliver services you have engaged us to provide
Legal obligation — where required by UAE law or applicable regulations

5. Third-Party Services

We use the following third-party services that may process your data:

Google Analytics 4 — website analytics. Data processed by Google LLC. Google Privacy Policy
Google Ads — conversion tracking and remarketing. Google Privacy Policy
Meta Pixel (Facebook/Instagram) — advertising measurement and remarketing. Meta Privacy Policy
Typeform — contact and enquiry forms. Typeform Privacy Policy
WhatsApp Business API — customer communications. Operated by Meta Platforms. WhatsApp Privacy Policy

6. Cookies

We use cookies and similar tracking technologies on this website. Cookies are small text files stored on your device. We use:

Essential cookies — required for the website to function correctly
Analytics cookies — Google Analytics 4, to understand how visitors use the site
Advertising cookies — Google Ads and Meta Pixel, to measure campaign performance and enable remarketing

You can control cookies through your browser settings. Disabling analytics or advertising cookies will not affect your ability to use the website, but may limit our ability to improve our services and show you relevant ads.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by UAE law. Enquiry data is typically retained for 3 years. Analytics data is retained in accordance with Google's default retention settings (14 months for user-level data in GA4).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access — request a copy of the data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data
Right to object — object to processing based on legitimate interests
Right to restrict processing — request that we limit how we use your data
Right to data portability — request your data in a structured, machine-readable format

To exercise any of these rights, email us at hello@synapgrowth.agency. We will respond within 30 days.

9. UAE Personal Data Protection Law (PDPL)

We are committed to compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL). We process personal data lawfully, collect only what is necessary, and implement appropriate technical and organisational safeguards to protect your data.

10. International Data Transfers

Some of the third-party services we use (including Google and Meta) may transfer and process data outside the UAE. Where this occurs, we rely on the third party's own compliance mechanisms (including Standard Contractual Clauses where applicable under GDPR, and equivalent safeguards under UAE PDPL).

11. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

13. Contact Us

For any privacy-related questions or requests, please contact:

Email: hello@synapgrowth.agency
Phone: +971 55 543 6576
Address: 1603, Marina Plaza, Dubai Marina, Dubai, UAE